Shipping policy

Delivery Timeframe
Orders are processed and delivered within 2 to 6 business days (Sunday to Thursday, excluding public holidays). Delivery times may vary slightly depending on your location within Egypt and order volume.

Shipping Charges
Shipping fees are calculated at checkout based on your delivery governorate and area. The exact cost will be displayed before you complete your purchase, so you always know the total upfront.

Order Issues & Cancellations
If you experience any problems with your order or wish to cancel, please contact us as soon as possible. Our support team is available to assist you through the following channels:

  • Phone: +20 10 2849 3945

  • WhatsApp: +20 10 5003 6854

  • WhatsApp: +20 10 0018 2230

We recommend reaching out promptly for the best chance to modify or cancel your order before it is dispatched.

Shipping Fee Policy
Please note that all shipping fees are non-refundable once an order has been placed. Shipping charges also cannot be converted into store credit. This policy applies regardless of order cancellation or return.

If you have any further questions, do not hesitate to contact our support team. We are here to help.